Refund & Cancellation
Cancellation, Refunds & Returns Order once placed can only be cancelled within 12 hours from the placing the order, you can write to our customer support team on firstname.lastname@example.org, call us on +9667630755 or contact us via in-app contact us. In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request. FOR POINT ITEMS In most cases, return simply does not make sense to both giver and taker. 5G Class will help both parties mediate the situation. If an item is found to be misrepresented (not as advertised) or damaged due to poor packaging, the giver may be penalized and taker compensated with points. In this situation, if return is necessary, the giver at fault may be asked to bear the cost of both journeys. FOR CASH ITEMS 1. Return is possible for the following situations: (i) if the purchase package course not able to serve its utility purpose, and the condition is not disclosed as Heavily Used. (ii) If the purchase package course not used and not shared any other device and market place. (iii) if the purchase package course has not expired. THE BASIC ETIQUETTES T1. Disclose all defects in the item post if any, whether minor or major, in the post to avoid unnecessary disappointments and maximise cash amount receivable. 2. Keep in mind that takers could give negative reviews and result in lower rating, which will affect the ranking of your products and your ability to sell more. Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours. During peak seasons please allow up to 15-18 business days for your return to process.